This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be
processed by us. Please read the following carefully to understand our views and practices regarding your
personal data and how we will treat it.
All capitalised terms, if not defined here, have the meaning given in your Now Terms & Conditions
For the purpose of the Data Protection Act 1998 (the "Act"), the data controller is Now PAYG Limited of 38 Shad
Thames, London SE1 2YD.
1. Information we may collect from you
1.1 We may collect and process the following data about you:
Information that you provide, or which is generated about you, when subscribing for, purchasing or
using services from or provided by us or when filling in forms on our website at www.nowmobile.co.uk,
(“Website”). This includes information provided at the time of registering to use our Website, entering
any competition or promotion, and when you report a problem with our Website.
If you contact us, we may keep a record of that correspondence.
Details of transactions you carry out through our Website and of the fulfilment of your orders.
Details of your visits to our Website including, but not limited to, traffic data, location data, weblogs and
other communication data, whether this is required for our own billing purposes or otherwise and the
resources that you access.
2. IP addresses and cookies
2.1 We may collect information about your computer, including where available your IP address, operating
system and browser type, for system administration and to report aggregate information to our advertisers.
This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
2.2 For the same reason, we may obtain information about your general internet usage by using a cookie file
which is stored on the hard drive of your computer. Cookies contain information that is transferred to your
computer's hard drive. They help us to improve our Website and to deliver a better and more personalised
service. They help us to improve our Website and to deliver a better and more personalised service. For
3. Where we store your personal data
3.1 The data that we collect from you may be transferred to, and stored at, a destination outside the European
Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for
one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the
processing of your payment details and the provision of support services. By submitting your personal data,
you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that
3.2 All information you provide to us is stored on our secure servers. Any payment transactions will be
encrypted using SSL technology. Where we have given you (or where you have chosen) a password which
enables you to access certain parts of our Website, you are responsible for keeping this password
confidential. We ask you not to share a password with anyone.
4. Uses made of the information
4.1 We use information held about you in the following ways:
To ensure that content from our Website is presented in the most effective manner for you and for your
To provide you with information, products or services that you request from us or which we feel may
interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.
To comply with our legal requirements.
4.2 We may also use your personal data to provide you with information about goods and services which may
be of interest to you. You can exercise your right to prevent such processing by checking certain boxes on
the forms we use to collect your data. You can also exercise the right at any time by contacting us at
4.3 Additionally, where you contract with us for Services we also use information held about you:
To manage your Account which includes, but is not limited to, creating and maintaining records and
accounts, calculating and applying charges and providing customer services facilities to you.
By supplying your information to third parties for the purposes of providing the Services to you.
5. Disclosure of your information
5.1 We may disclose your personal information to any member of our group, which means our subsidiaries, our
ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
5.2 We may disclose your personal information to third parties:
If all, or substantially all, of our assets are acquired by a third party, in which case personal data held
by us about our customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal
obligation, or in order to enforce or apply our Terms and Conditions or Acceptable Use Policy where
these apply to you. This includes exchanging information with other companies and organisations for
the purposes of fraud protection and credit risk reduction.
6. Access to information
6.1 The Act gives you the right to access information held about you. Your right of access can be exercised in
accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing
you with details of the information we hold about you.
appropriate, notified to you by SMS or by e-mail.8. Contact